Returns & Exchanges

At icebreaker, we stand by the quality of our natural merino wool apparel and offer a 30-day window for returns on all unworn, unwashed items in their original packaging. We want to ensure you are completely satisfied with your gear, so we provide a straightforward process for both returns and size exchanges.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Prepare the Package

  Securely pack your items in the original shipping box and attach the pre-paid digital shipping label provided via our portal.

• 3.
  Ship the Item

  Drop off your package at the nearest authorized carrier location; keep your tracking number handy to monitor the return progress.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 7-10 business days.